Refund and Exchange Policy
Our 10 day money back guarantee: Return your item within 10 days for a full refund minus shipping. Upon written approval, In some cases we can extend our money back guarantee to 30 days. If you need to return your item, please request a return authorization within the warranty policy time period, before you return your item. Any damaged in transit items must be returned and received by us within 10 days of your receiving them to be eligible for a refund under our warranty and shipping policies.
To request a return authorization call customer service at 1-800-394-1939, or send an email.
NOTE: Refunds sent with no return authorization number, or mailed to the call center, will be returned to sender.
Customer assumes all costs in shipping to us, and we assume the cost in shipping back to the customer. All replacement/repaired products are shipped Fedex Ground unless a rush is requested. The cost of such a shipping upgrade is to be paid by the customer prior to shipment.
Before shipping contact our tech support team first by email or phone at 1-800-394-1939, to determine whether the item is indeed defective and make an online return merchandise authorization (RMA) request. No phone call is necessary!
All products (unless specifically stated otherwise), carry an implied, industry-standard 30-Day warranty against defects due to manufacturing or failure. Please inspect your merchandise after you receive it, Any damage in transit merchandise must be noted by driver and we must be contacted before accepting delivery. Warranty does not include any use of the product that does not fall into the designed use of the product as intended by the manufacturer. Any defective part will be replaced during the 30 day warranty.
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